Privacy Policy

Effective Date: January 1, 2026

Collective Smiles ("Collective Smiles," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using https://sandiegomobiledentist.com ("Website"). This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

By using this Website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information you voluntarily provide, including:

Name
Email address
Phone number
Mailing address
Appointment request information
Insurance information (when voluntarily provided)
Preferred appointment location
Comments or messages submitted through forms

If you contact us by phone, email, text message, or through our website, we may maintain records of those communications.

Health Information

Our website is intended to facilitate appointment requests and communication. Please do not submit sensitive medical information through online forms unless specifically requested.

If protected health information (PHI) is exchanged during the course of treatment, it is handled in accordance with applicable healthcare privacy laws and our internal privacy procedures.

Automatically Collected Information

When you visit our Website, we may automatically collect technical information such as:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on the Website
Referral source
Date and time of visits

This information helps us improve website performance and user experience.

Cookies and Analytics

Our Website may use cookies and similar technologies to improve functionality and measure website performance.

These technologies may include:

Google Analytics
Google Tag Manager
Google Ads Conversion Tracking
Meta Pixel (Facebook)
Other website analytics tools

Cookies help us understand how visitors use our Website and improve our services.

You may disable cookies through your browser settings; however, some website features may not function properly.

How We Use Your Information

We may use your information to:

Respond to appointment requests
Schedule dental appointments
Communicate regarding requested services
Verify insurance information
Improve customer service
Improve website functionality
Send appointment reminders
Respond to inquiries
Comply with legal obligations
Improve our marketing efforts

We only collect information reasonably necessary to provide our services.

SMS Communications (10DLC Compliance)

If you provide your mobile phone number, you may choose to receive text messages from Collective Smiles regarding:

Appointment confirmations
Appointment reminders
Scheduling updates
Customer service communications
Requested information regarding our services

SMS Consent

By providing your mobile phone number and opting in, you consent to receive text messages from Collective Smiles.

Message frequency varies.

Message and data rates may apply.

Consent to receive SMS messages is not a condition of receiving dental treatment or purchasing services.

Opt-Out

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you will receive one confirmation message and will no longer receive future text messages unless you opt in again.

Help

Reply:

HELP

for assistance, or contact our office directly.

No Sharing of SMS Consent

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Email Communications

If you provide your email address, we may send:

Appointment confirmations
Appointment reminders
Requested information
Practice updates
Educational information related to our services

You may unsubscribe from marketing emails at any time using the unsubscribe link contained within those emails.

Transactional emails relating to appointments may still be sent when necessary.

Information Sharing

We do not sell your personal information.

We may share information only when necessary with:

Service providers assisting with website operations
Appointment scheduling providers
Payment processors
Insurance companies (when authorized)
Legal authorities when required by law

All third-party providers are expected to maintain appropriate privacy safeguards.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Website is not intended for children under 13 years of age.

We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement.

California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Subject to applicable law, you may have the right to:

Know what personal information we collect
Request access to your personal information
Request correction of inaccurate personal information
Request deletion of personal information, subject to legal exceptions
Request information regarding disclosure practices
Not be discriminated against for exercising your privacy rights

Collective Smiles does not sell or share personal information as those terms are defined under California law.

To exercise your privacy rights, please contact us using the information below.

Do Not Track

Some browsers support "Do Not Track" signals.

Because there is currently no universally accepted standard, our Website does not currently respond differently to those signals.

Data Retention

We retain personal information only as long as reasonably necessary to:

Provide requested services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes become effective immediately upon posting the revised Privacy Policy on this Website.

The Effective Date above will always indicate the most recent revision.

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Collective Smiles

Website: https://sandiegomobiledentist.com

Phone: (858) 292-8881

If an email address is published on the website, visitors may also contact us using that email address.